Shipping costs for physical goods are calculated at checkout, based on your order size and delivery address.
Please note that we endeavor to ship all orders received before 15:00pm on the same day and all orders received after 15:00pm are subjected to ship the next day.
AVAILABLE SHIPPING METHODS:
-Same Day Shipping
There may be shipping delays caused by our Courier service or during any holiday season.
We do not ship on Weekends & Public Holidays. Any orders received after 15:00pm Friday will be shipped on Monday.
Our returns policy is valid for 7 (seven) days after the purchase date.
Any items that are returned, will first be inspected. If the item is in its original sealed state, we will refund the value of the product less a 10% admin plus the shipping cost fee. Refunds will be processed within 30 days and paid into the credit card the purchase was made with. We cannot accept the return of goods where the seal has been broken. Shipping costs for the return of any items will be for your account.
If a product is damaged or broken when you receive it, you must inform the Company within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product, subject to the broken/damaged product being returned by you.
If you receive the wrong product you must contact the Company within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.
If you are returning a product(s), please send an email to firstname.lastname@example.org, with the following information:
- Order Number (Example: Order #10550)
- Full Name (Example: Shirley Temple)
- Instructions noting whether you would like a refund or an exchange and the reason for the refund/exchange.
When requesting an exchange, please make sure to note any new products, flavors, or sizes for the exchange to ensure that you are sent the desired exchange item(s).
Please send your return information and merchandise to the name and address below. You are strongly encouraged to utilize a shipping service with tracking capability.
Nr 40, Parkridge, 65 On Park, Lake View Ln, Steyn City, Midrand, Johannesburg, 2191. Contact: +27 82 968 3237
WE DO NOT OFFER INSURANCE ON STANDARD ORDERS PLACED ON THE WEBSITE.
WHEN YOU ARE RETURNING YOUR ITEM, WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PRODUCTS/MERCHANDISE.
WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE FINAL AMOUNT AFTER ADMIN AND SHIPPING FEES CALCULATED.